Inbound website inquiry

1. Agent: Thanks for calling CRE8! I'm Ava, an automated assistant. Are you calling about a website for your business, or something else?
2. Caller: Yes, I need a website for my bakery.
3. Agent: Great! What kind of business is it, and what's it called?
4. Caller: It's a bakery called Harbor Street Bakery.
5. Agent: What's the main job for the site: bringing in calls, taking bookings, selling online, or something else?
6. Caller: Mostly taking orders online.
7. Agent: And when are you hoping to have it live?
8. Caller: Before the holidays, ideally.
9. Agent: We can build you a free preview before you commit to anything. Would you like a 15-minute call with our team to go over it?
10. Caller: Sure, that sounds good.
11. Agent: Great. What day and time usually work best for a quick call?
12. Caller: Weekday mornings are best.
13. Agent: And what's your name and the best email for the invite?
14. Caller: Dana Reyes, dana@harborbakery.com
15. Agent: You're all set. We'll send an invite for that time, and someone from our team will be on the call. Thanks for calling CRE8!

1. Agent: Thanks for calling CRE8! I'm Ava, an automated assistant. Are you calling about a website for your business, or something else?
2. Caller: I'm already a customer and my site is down.
3. Agent: Thanks for being a customer. What's the best number to reach you, and what's going on with your site?
4. Caller: Call me at 555-010-2030. The contact form stopped working.
5. Agent: Got it. I'm passing this to our support team, and someone will call you back. Thanks for your patience!

1. Agent: Thanks for calling CRE8! I'm Ava, an automated assistant. Are you calling about a website for your business, or something else?
2. Caller: Can I just talk to a real person?
3. Agent: Of course. What's the best number for someone from our team to call you back?
4. Caller: Sure, 555 010 2030.
5. Agent: Thanks. Someone from our team will call you back soon. Goodbye!

1. Agent: Thanks for calling CRE8! I'm Ava, an automated assistant. Are you calling about a website for your business, or something else?
2. Caller: Wait, are you a robot?
3. Agent: Yes, I'm an automated assistant for CRE8. I can take your details and have a person follow up. Should I keep going?
4. Caller: Okay, go ahead.
5. Agent: Is this about a website for your business, or something else?
6. Caller: I'm thinking about a new website.
7. Agent: Great! What kind of business is it, and what's it called?
8. Caller: A plumbing company, Reyes Plumbing.
9. Agent: What's the main job for the site: bringing in calls, taking bookings, selling online, or something else?
10. Caller: Mostly getting more calls.
11. Agent: And when are you hoping to have it live?
12. Caller: No rush.
13. Agent: We can build you a free preview before you commit to anything. Would you like a 15-minute call with our team to go over it?
14. Caller: Not yet, just email me something.
15. Agent: Happy to. What's the best email to send it to?
16. Caller: reyesplumbing@example.com
17. Agent: Thanks! We'll email you some examples and next steps shortly. Have a great day!

flowchart TD
  n_automated_disclosure["<b>Yes, automated</b><br/>Yes, I'm an automated assistant for {company.name}. I can take your details…"]
  n_business["<b>The business</b><br/>Great! What kind of business is it, and what's it called?<br/><i>captures: business_type, business_name</i>"]
  n_consult_booked(["<b>Consult booked</b><br/>You're all set. We'll send an invite for that time, and someone…<br/><b>booked</b>"])
  n_consult_contact["<b>Invite details</b><br/>And what's your name and the best email for the invite?<br/><i>captures: contact_name, email</i>"]
  n_consult_time["<b>Consult time</b><br/>Great. What day and time usually work best for a quick call?<br/><i>captures: preferred_time</i>"]
  n_do_not_call(["<b>Do not contact</b><br/>Understood. We won't contact you again. Goodbye.<br/><b>do_not_call</b>"])
  n_goal["<b>Main goal</b><br/>What's the main job for the site: bringing in calls, taking bookings,…<br/><i>captures: goal</i>"]
  n_goodbye(["<b>Goodbye</b><br/>No problem. Thanks for calling {company.name}, and have a great day!<br/><b>not_interested</b>"])
  n_info_contact["<b>Info email</b><br/>Happy to. What's the best email to send it to?<br/><i>captures: email</i>"]
  n_info_sent(["<b>Info emailed</b><br/>Thanks! We'll email you some examples and next steps shortly. Have a…<br/><b>info_requested</b>"])
  n_message_taken(["<b>Message taken</b><br/>Thanks. I'll pass that along, and someone will get back to you.…<br/><b>callback</b>"])
  n_offer_consult["<b>Offer a consult</b><br/>We can build you a free preview before you commit to anything.…"]
  n_other_route["<b>Something else</b><br/>Sure. What are you calling about, so I can pass it to…<br/><i>captures: reason, callback_number</i>"]
  n_person_callback["<b>Wants a person</b><br/>Of course. What's the best number for someone from our team to…<br/><i>captures: callback_number</i>"]
  n_person_callback_end(["<b>Person will call</b><br/>Thanks. Someone from our team will call you back soon. Goodbye!<br/><b>transferred</b>"])
  n_support_route["<b>Existing customer</b><br/>Thanks for being a customer. What's the best number to reach you,…<br/><i>captures: callback_number, issue</i>"]
  n_support_ticket(["<b>Support callback</b><br/>Got it. I'm passing this to our support team, and someone will…<br/><b>transferred</b>"])
  n_timeline["<b>Timeline</b><br/>And when are you hoping to have it live?<br/><i>captures: timeline</i>"]
  n_welcome["<b>Welcome</b><br/>Thanks for calling {company.name}! I'm {agent.name}, an automated assistant. Are you calling…"]
  start((start)) --> n_welcome
  n_automated_disclosure -->|continue| any_time
  n_business -->|described| n_goal
  n_consult_contact -->|declined| n_goodbye
  n_consult_contact -->|gave| n_consult_booked
  n_consult_time -->|gave| n_consult_contact
  n_goal -->|described| n_timeline
  n_info_contact -->|declined| n_goodbye
  n_info_contact -->|gave| n_info_sent
  n_offer_consult -->|just_info| n_info_contact
  n_offer_consult -->|no| n_goodbye
  n_offer_consult -->|yes| n_consult_time
  n_other_route -->|gave| n_message_taken
  n_person_callback -->|declined| n_goodbye
  n_person_callback -->|gave| n_person_callback_end
  n_support_route -->|gave| n_support_ticket
  n_timeline -->|answered| n_offer_consult
  n_welcome -->|existing_customer| n_support_route
  n_welcome -->|other| n_other_route
  n_welcome -->|website| n_business
  any_time{{"any time"}}
  any_time -.->|is_automated| n_automated_disclosure
  any_time -.->|opt_out| n_do_not_call
  any_time -.->|wants_person| n_person_callback